Last Updated: July 17, 2026

Thank you for shopping with Adora by Rachel. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During festive seasons, sales, or periods of high order volume, processing times may be slightly longer.

Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping.

Delivery Time

Estimated delivery times after dispatch are:

• Metro cities: 2–5 business days
• Other cities and towns: 3–7 business days
• Remote locations: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the weight of your order.

Any promotional free shipping offers will be displayed on our website when applicable.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS with your tracking details. You can use the tracking number to monitor your shipment through our courier partner.

Delivery Attempts

Our courier partner will usually make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the parcel, it may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and PIN code are accurate before placing your order. Adora by Rachel cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments). Include your order number and photographs of the package and product (if damaged), and we will work with the courier partner to resolve the issue.

Delays Beyond Our Control

While we strive to deliver every order on time, delays caused by courier services, weather conditions, natural disasters, government restrictions, strikes, or other unforeseen circumstances are beyond our control. We appreciate your patience in such situations.

Contact Us

If you have any questions regarding your shipment, please contact us:

Adora by Rachel
Email: support@adorabyrachel.com
Business Hours: Monday – Saturday, [10:00 AM – 6:00 PM IST]