Last Updated: July 12, 2026

Welcome to Adora by Rachel. By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

Adora by Rachel is a handmade accessories brand specializing in handcrafted hair bows and related accessories. Every product is carefully created with attention to quality, craftsmanship, and detail.

2. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

3. Product Information

We strive to ensure that all product descriptions, photographs, dimensions, and prices are accurate. However:

• Each hair bow is handmade, and slight variations in size, ribbon pattern placement, stitching, or finishing may occur. These variations are a natural characteristic of handcrafted products and are not considered defects.
• Product colours may vary slightly due to differences in screen settings, lighting, photography, and digital displays.
• We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability without prior notice.

4. Pricing

• All prices displayed on our website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Applicable taxes, if any, will be displayed during checkout.
• Shipping charges, where applicable, will be calculated at checkout.

5. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, stock unavailability, or other legitimate business reasons.
• If your order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded using the original payment method, where applicable.

6. Payments

We accept the payment methods displayed during checkout. Orders will be processed only after successful payment confirmation.

7. Shipping & Delivery

• We aim to dispatch orders within the timeframe mentioned on our website.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
• Once an order has been handed over to the shipping partner, delays caused by the courier are outside our direct control. However, we will assist customers in tracking their shipments wherever possible.

8. Return & Exchange

Our Return & Exchange Policy forms an integral part of these Terms & Conditions. By placing an order, you agree to the terms of our Return & Exchange Policy.

9. Intellectual Property

All content on this website, including but not limited to photographs, product images, logos, brand names, artwork, designs, graphics, product descriptions, text, and other materials, is the exclusive property of Adora by Rachel unless otherwise stated.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing and shipping information.
• Reviewing product descriptions, dimensions, and specifications before placing an order.
• Ensuring someone is available to receive the delivery at the shipping address provided.
• Inspecting the order promptly upon delivery and reporting any issues within the timeframe stated in our Return & Exchange Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Adora by Rachel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability relating to any order shall not exceed the amount paid by the customer for that order.

Nothing in these Terms & Conditions limits any rights that customers may have under applicable consumer protection laws.

12. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, governmental actions, internet outages, or disruptions affecting courier services.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions or the use of this website shall be subject to the exclusive jurisdiction of the courts having jurisdiction in Mumbai, Maharashtra.

15. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will become effective upon publication on this website. Continued use of the website after any changes constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website. We will be happy to assist you.